Refund policy

Return & Refund Policy

We want you to be fully satisfied with your purchase. If you're not happy with your order, you may request a return within 30 days of delivery.

Eligibility for returns:
- The item must be unused, in its original packaging, and in the same condition you received it.
- Proof of purchase (order number or receipt) is required.

How to request a return:
Contact us at onlypetstores@hotmail.com with your order number and reason for the return. We'll provide instructions on how to send the item back to us.

Refunds:
Once we receive and inspect the returned item, we'll notify you of the approval status. Approved refunds are processed within 5-7 business days to your original payment method. Original shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

Damaged or defective items:
If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or full refund at no extra cost to you.

Questions:
Reach out to us at onlypetstores@hotmail.com for any questions about this policy.